How we do business

Pricing

In most cases, we source direct from the manufacturer, enabling us to absorb a large portion of shipping costs and import duties and thus to keep prices as close as possible to US MSRP (standard retail price). That makes us cheaper than buying from the US--most of the time.

The exception is when a US shop sets a deep discount to get rid of old stock. 'Phil Wood--50% off!' and so on. Don't hold your breath.

Stock, waiting and ordering (ahem!)

We follow US practice in dividing orders into two classes: stock and custom.

Stock items appear on this site. They are things for which we have a proven demand. We keep them in store, so that we can send them out immediately we receive an order, usually within 36 hours.

Of course, there may be an unexpected run on a stock component. That will mean a delay--usually just a week or ten days--while the manufacturer ships us replacements. If that is the case, we will mail you soon after your original order to explain the situation, and we'll refund your money if you don't want to wait.

Custom orders cover items which we don't list on this site. You can follow the links from our pages to manufacturers' own catalogs to look at the items which we don't stock. It will almost always be cheaper for you to order these items through us than to pay retail plus tax and shipping when you order from the manufacturer.

Custom orders are often slow. The smaller manufacturers often don't keep stock, choosing instead to run off a batch when enough orders have been built up. Or they may sell out while their production schedule is booked up, leaving them unable to produce a new batch.

If you want to place a custom order, email us. We will agree details of the deal including total cost, deposit and likely delivery time via email, then keep you posted. We will not ask you to email your credit card details.

Returns and refunds

Hubjub earns its markup by acting as an intermediary between manufacturer and public. If a problem develops with anything that we sell, you should return it to us. We will in turn mail it to the manufacturer. Email us for shipping instructions.

The exception here is Phil Wood. Phil's lifetime guarantee requires a direct link between consumer and manufacturer. In the unlikely event that something goes wrong with a Phil hub, you should contact the company directly for return instructions. We would still like to hear about the problem, of course.